Merton Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Merton Carpet Cleaning provides cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company purchasing services from Merton Carpet Cleaning.
Company means Merton Carpet Cleaning, the provider of the services.
Premises means the property or location where the services are to be carried out.
Services means the carpet, upholstery, rug and related cleaning services provided by the Company.
Booking means a request made by the Client for the Company to provide services, whether made online, by message or in writing.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and related soft furnishings. The exact scope of work will be agreed at the time of booking and confirmed in a booking confirmation where available.
Unless specifically agreed in writing, the services do not include the moving of heavy furniture or items, curtain cleaning, exterior cleaning, general housekeeping, or any building or repair work.
The Company reserves the right to refuse or discontinue services where carrying out the work would pose a health and safety risk, be unlawful, or where the Premises are unsuitable for the safe use of equipment and products.
3. Booking Process
Bookings may be made by the Client through the Companys accepted communication methods. The Client must provide accurate information about the Premises, access arrangements, parking availability, and the items or areas to be cleaned.
All bookings are subject to availability and are not confirmed until the Company has acknowledged the booking and provided a time and date for the appointment. The Company may request additional information or photographs to assess the work before confirming the booking.
The Client is responsible for ensuring that someone with authority to grant access is present at the Premises at the agreed appointment time unless alternative access arrangements have been agreed in advance.
The Company may, at its discretion, require a deposit to secure a booking. Any such deposit and the conditions attached to it will be communicated to the Client at the time of booking.
4. Access and Parking
The Client must ensure that the Companys operatives have safe and reasonable access to the Premises at the agreed time, including access to the areas to be cleaned and to necessary utilities such as electricity and water.
Where parking restrictions apply, the Client should arrange suitable parking for the duration of the appointment. Any parking charges or fines incurred due to inaccurate information provided by the Client may be added to the final invoice.
If the operatives are unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, this may be treated as a late cancellation and a charge may be applied in accordance with the cancellation terms set out in these Terms and Conditions.
5. Pricing and Quotations
Prices for services are based on information provided by the Client, including the size and condition of the carpets or furnishings, the number of rooms or items, and the location of the Premises.
Any quotation provided prior to inspection is an estimate only and may be adjusted if the actual work required differs from the information provided. The Company will inform the Client of any change to the price before commencing work wherever reasonably possible.
All prices are stated in pounds sterling and may be subject to applicable taxes. The Company reserves the right to review and change its prices from time to time. Any change will not affect bookings that have already been confirmed, unless the scope of work is varied by agreement with the Client.
6. Payments
Payment is due in full on completion of the services unless alternative arrangements have been agreed in advance. The Company accepts payment by methods notified to the Client at the time of booking or at the appointment.
For commercial Clients or ongoing contracts, the Company may issue invoices with specified payment terms. Payment must be made within the period stated on the invoice. The Company reserves the right to charge interest and recovery costs on overdue invoices in accordance with applicable legislation.
The Client is responsible for ensuring that payment details provided are correct and that sufficient funds are available. If a payment is declined or reversed, the Client must arrange an alternative payment method without delay.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours notice before the scheduled appointment time is required to avoid a cancellation charge.
If the Client cancels or requests to reschedule with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation fee which may be up to the full value of the scheduled services.
The Company aims to arrive at the agreed time but cannot guarantee exact arrival times. In the event of unforeseen circumstances such as severe weather, traffic disruption, equipment failure, staff illness or emergencies, the Company may need to reschedule the appointment. In such cases, the Company will notify the Client as soon as reasonably possible and arrange a new mutually convenient time. The Company will not be liable for any losses arising from such rescheduling.
8. Client Obligations
The Client must ensure that the Premises are ready for the services to be carried out. This includes removing small items, valuables, breakables and fragile objects from the areas to be cleaned, and securing pets and children away from work areas.
The Client should inform the Company of any known risks or issues at the Premises, such as loose floor coverings, damaged fixtures, historical stains, prior treatments, or any allergies or sensitivities to cleaning products.
The Client is responsible for ensuring that carpets, rugs and upholstery are suitable for wet cleaning or the method agreed. If the Client is unsure, the Client should request advice in advance. The Company will use its experience to select appropriate methods but cannot be held responsible for issues arising from inherent defects, wear, fading, or unsuitable materials.
9. Service Standards and Limitations
The Company will carry out the services with reasonable care and skill, using suitable equipment and cleaning products appropriate for the items being cleaned.
While the Company will use professional techniques and products to treat stains and odours, complete removal cannot be guaranteed, particularly where stains are old, have been previously treated with other products, or are caused by substances that permanently change fibres or dyes.
Results may vary depending on the age and condition of carpets and furnishings, the type and depth of soiling, and fibre composition. The Client acknowledges that some wear, shading, pile distortion or colour loss may become more apparent after cleaning and that this may not be attributable to the services themselves.
The Company may carry out spot tests in inconspicuous areas before proceeding but cannot be responsible for pre-existing damage, shrinkage due to faulty installation, loose seams, weak backing, or latent defects that only become visible after cleaning.
10. Liability
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot legally be limited or excluded.
Subject to the above, the Companys total liability for loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Client for the specific services giving rise to the claim.
The Company will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of enjoyment, whether arising from delay, rescheduling, or the performance of the services.
The Client must report any damage or concerns to the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the services. The Client must provide the Company with reasonable opportunity to inspect and, where appropriate, to remedy any issue.
11. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste generated during the provision of services in compliance with relevant waste and environmental regulations.
Where the services produce waste water, it will normally be discharged via appropriate drainage at the Premises, such as toilets or external drains, in accordance with local regulations and industry practice. The Client agrees to permit reasonable use of such facilities for this purpose.
If special arrangements are required for the collection, transport or disposal of particular types of waste, additional charges may apply. The Company will inform the Client of any such requirements before or during the booking process where reasonably foreseeable.
The Client agrees not to request or require the Company to dispose of chemicals, waste or other materials in any unlawful manner. The Company reserves the right to refuse any request that would breach environmental or waste regulations.
12. Health and Safety
The Company will take reasonable steps to carry out its services safely and in accordance with applicable health and safety requirements. This may include the use of warning signs, hoses, electrical leads and machinery.
The Client must ensure that children, pets and other occupants are kept away from work areas and equipment for the duration of the appointment and for any recommended period afterwards, for example while carpets are drying.
The Client should follow any safety instructions or advice provided by the Companys operatives, including guidance about re-entering cleaned areas, avoiding slip hazards, and ventilating rooms during and after cleaning.
13. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the services, the Client should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, corrected.
The Company may request photographs, access to the Premises, or further information in order to assess the complaint. Where a complaint is upheld, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer another reasonable remedy.
The Company aims to resolve complaints promptly and fairly. If a dispute cannot be resolved through discussion, the parties retain the right to pursue any legal remedies available under the governing law.
14. Data Protection and Privacy
The Company collects and uses personal information about Clients for the purposes of managing bookings, providing services, processing payments and handling enquiries. The Company will take reasonable steps to protect personal information and will not sell or disclose it to third parties other than as required to provide the services, process payments, comply with legal obligations, or operate its business.
By making a booking, the Client consents to the Company using their information for these purposes. Clients may request details of the information the Company holds about them and may ask for corrections where information is inaccurate.
15. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the Companys services. The latest version will apply to new bookings from the date it is made available.
For ongoing contracts, the Company will notify the Client of any material changes and, where required, seek agreement to revised terms. Continued use of the services following notification will constitute acceptance of the updated Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any agreed quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior understandings or agreements, whether written or oral.
